The customer in the showroom
A customer walks in for their 10am service appointment. Their car should be ready. Not 'being found.'
In a dealership without ImpaktPark, retrieving a customer's car can take 5, 10, sometimes 20 minutes while staff call around. The customer waits in the showroom, checking their watch. That wait shows up in your CSI score, your NPS, and your Google reviews.
The technician waiting at the ramp
In the workshop, a technician is standing next to a ramp. He has a slot. He has the tools ready. What he doesn't have is the car.
His supervisor calls the front desk. The front desk calls a driver. The driver doesn't answer. Another driver is tried — he's nearby, somewhere on the lot. By the time they connect, the technician has been idle for twelve minutes. The driver walks the lot looking for the right plate. Three rows in, he finds it.
Twelve minutes of a technician's time, gone. Multiply that across a workshop handling thirty cars a day, and you're losing hours of productive capacity — every single day.
With ImpaktPark, the supervisor, front desk or service advisor can summon a car with just 1 click.
